Please select your customer status to continue.

Please have a pen and paper available.

You will need to write down your username and password exactly as shown in your app.

You will need to retrieve your username and password before continuing.

On the next step, you will be provided with instructional videos to help you locate your credentials.

Please watch the appropriate video(s) below to locate your username and password inside your app.

• If you use TiviMate, watch the TiviMate video.
• If you use Texas Plug, watch the Texas Plug video.
• If you use both, watch both videos.

Open video(s) in a new tab, watch completely, then return here to continue.

TiviMate Video
Texas Plug Video

You must watch the appropriate video(s) and locate your credentials before continuing.

Please open the video(s), complete them, then return and select Yes.

Before continuing, you must write down your username and password exactly as shown in your app and store them somewhere safe.

This prevents delays during onboarding.

Please stop here and re-watch the appropriate video(s).

After you have written down your username and password and stored them somewhere safe, return to this form and select Yes to continue.

You may save this form now and come back later.

Enter your current username and password exactly as shown in your app.

Be careful with uppercase/lowercase. Credentials are case-sensitive.

Internet service is required to proceed.

Minimum requirement: 100 Mbps. You may save this form and return later if needed.

You must acquire internet service before continuing.

Minimum requirement: 100 Mbps.

When you contact your ISP, ask them to assist you with:

• Disabling the Security Shield (if enabled)
• Downloading the mobile app (if required)

You can save this form now and return later to finish.

Your internet service must be at least 100 Mbps to proceed.

If you are unsure, run a speed test with your ISP or a speed test app.

Your internet must be upgraded to at least 100 Mbps before continuing.

Please contact your ISP and request an upgrade to 100 Mbps or higher.

You may save this form now and return later once your internet has been upgraded.

Please select your Internet Service Provider (ISP).

Some internet providers enable a “Security Shield” or similar protection that can block streaming services.

Please confirm whether your Security Shield is currently enabled or disabled.

Your Security Shield must be disabled before continuing.

Open the instructions for your ISP below in a new tab, complete the steps, then return and select Disabled.

Instructions:

• AT&T – Disable Security Shield
• Spectrum – Disable Security Shield
• Xfinity – Disable Security Shield
• Verizon – Disable Security Shield
• Frontier – Disable Security Shield

If you selected “Other” for ISP, contact your ISP and ask them to disable any security shield/protection features.

Select the device(s) you will use for DDWeb.

You may select more than one option.

Select any mobile or personal devices you will use (if any).

You can select more than one option.

Do you want the mobile app for DDWeb access?

If you choose No, you can still use your streaming devices without the mobile app.

Follow the correct instructions based on the type of phone/tablet you use.

Open video instructions in a new tab, complete them, then return to continue.

If you have an iPhone or iPad, follow these instructions for the Smarters Lite app.

Watch iOS (Smarters Lite) Video

If you have an Android phone or tablet, follow these instructions for the DDWeb app.

Watch Android (DDWeb App) Video

No problem. You can continue using your streaming device(s) without mobile app access.

A Zoom account is required for your onboarding session.

Please confirm whether you already have a Zoom account.

You will need to create a Zoom account before your onboarding session.

Please visit zoom.us/signup to create a free account.

Once your account is created, return here and continue.

Zoom filters or visual effects can interfere with onboarding and screen sharing.

Please confirm your current Zoom filter settings.

You must acknowledge all policies below to continue.

These policies are required for payment verification, onboarding readiness, and service activation.

Please review your selections below. These values are based on your quote.

These items cannot be changed at this stage.

Manual Payments Only

• Payments are manual only. No automatic payment processing is used.
• We do NOT accept credit cards or debit cards.
• Service is NOT activated until payment is received and manually verified.

Accepted Payment Methods

• CashApp
• Venmo
• Zelle
• PayPal

After you send your payment using one of the methods above, continue to confirm your payment on the next step.

Please send your payment before continuing.

After you send payment, return and select Yes to proceed to Payment Confirmation.

You may save this form and return later.

Please provide the details of the payment you sent.

All payments are verified manually. Onboarding access will remain locked until payment is confirmed.

Please provide your contact information for onboarding updates and reminders.

Create a new username and password.

Rules:

• Minimum 8 characters
• Letters and numbers only
• No special characters
• Case-sensitive

Current members only: If your current username and password already meet the rules above, you may continue using them.

Please review your information before submitting.

Make sure all details are correct. This submission does not activate service.